Last Updated: March 2026
At Shreenath Fashion, customer satisfaction is important to us. We strive to ensure that every product delivered meets our quality standards. This Refund Policy outlines the conditions under which refunds may be requested and processed.
By placing an order on our website, you agree to the terms described in this policy.
1. Business Information
This website is operated by Shreenath Fashion, a Sole Proprietorship business.
Registered Business Address
Cellar 22, Gopal Tower
Station Road, Maninagar
Ahmedabad – 380008
Gujarat, India
Customer Support Email:
care@shreenathfashion.com
WhatsApp Support:
+91 7203080089
2. Eligibility for Refund
Customers may be eligible for a refund under the following circumstances:
- The product received is damaged or defective.
- The product delivered is different from the product ordered.
- The product has a manufacturing defect.
- The order was cancelled before shipment.
Refund requests must be submitted within 7 days of delivery.
Requests received after this period may not be eligible for a refund.
3. Conditions for Refund Approval
To qualify for a refund:
- The product must be unused and unwashed.
- The product must be returned with original tags and packaging.
- The product must be in the same condition in which it was delivered.
- Proof of purchase such as order confirmation or invoice must be provided.
Shreenath Fashion reserves the right to inspect the returned product before approving the refund.
4. Non-Refundable Items
Refunds will not be issued for the following cases:
- Products that have been used, washed, or altered.
- Products returned without original tags or packaging.
- Products damaged due to customer handling or misuse.
- Customized or altered products made specifically for the customer.
- Minor variations in color, fabric texture, or embroidery, which may occur due to photography lighting or screen differences.
Such cases will not be considered valid grounds for refunds.
5. Refund Request Process
To request a refund, customers must follow these steps:
- Contact customer support within 7 days of delivery.
- Provide the following details:
- Order number
- Product name
- Reason for refund
- Photos of the product (if damaged or defective)
Refund requests can be submitted via:
Email: care@shreenathfashion.com
WhatsApp: +91 7203080089
Once the request is received, our team will review the request and provide further instructions.
6. Return Shipping
If a refund request is approved:
- Customers may be required to return the product to our address.
- Return shipping charges may be borne by the customer unless the product is defective or incorrect.
Return Address:
Cellar 22, Gopal Tower
Station Road, Maninagar
Ahmedabad – 380008
Gujarat, India
7. Refund Processing Time
Once the returned product is received and inspected:
- Refunds will be initiated within 5–7 business days.
The time taken for the amount to reflect in the customer’s account may vary depending on the payment method.
8. Refund Method
Refunds will be processed through the original payment method used for the purchase.
Examples:
- Credit/Debit card payments will be refunded to the same card.
- UPI payments will be refunded to the same UPI account.
- Payments processed through Razorpay will be refunded through the same gateway.
If the original payment method is unavailable, Shreenath Fashion may issue refunds through an alternate method after verification.
9. Cash on Delivery (COD) Orders
For orders placed using Cash on Delivery, refunds will be processed through:
- Bank transfer
- UPI transfer
Customers may be required to provide bank or UPI details for processing the refund.
10. International Orders
For international orders:
- Refunds will be processed after the returned product is received and inspected.
- Shipping costs, customs duties, and taxes may not be refundable.
Customers are responsible for ensuring that returned items are properly packaged and shipped.
11. Partial Refunds
Partial refunds may be issued in situations where:
- The returned product shows minor signs of use
- The product is returned without original packaging
- Certain components or accessories are missing
The refund amount will be determined after product inspection.
12. Fraud Prevention
Shreenath Fashion reserves the right to deny refund requests if:
- Repeated return requests are detected
- Fraudulent activity is suspected
- The product is intentionally damaged
In such cases, further action may be taken to prevent misuse of our policies.
13. Policy Updates
Shreenath Fashion reserves the right to modify this Refund Policy at any time without prior notice.
Updated policies will be published on this page.
Customers are encouraged to review this page periodically.
14. Contact Information
For any questions regarding refunds or returns, please contact:
Shreenath Fashion
Cellar 22, Gopal Tower
Station Road, Maninagar
Ahmedabad – 380008
Gujarat, India
Email: care@shreenathfashion.com
WhatsApp: +91 7203080089